Our commitment to privacy
rinnalla supports families and organizations in promoting early literacy through parent coaching and educational guidance. We believe children deserve strong privacy protections, so rinnalla is intentionally designed to collect only the information necessary to operate the Services and support families.
We do not sell personal information, use student information for targeted advertising, or build marketing profiles based on children’s information.
1.Scope
This Privacy Policy applies to the rinnalla mobile applications, websites, Study Hub, and related services (collectively, the “Services”). It describes information collected through rinnalla’s educational products, family-engagement programs, account services, and related communications.
2.Information we collect
Parent or account holder information
- Parent or account holder name
- Email address
- Mobile telephone number
- Account identifier
This information is used for account/profile creation, authentication, customer support, subscription management, necessary service communications, and account administration. A mobile number is required to create or complete a parent profile. Providing a phone number does not, by itself, consent to optional text messages.
Parent and caregiver communication information
Parents and caregivers may provide or enable additional communication information through certain rinnalla programs and Services, including the Study Hub and app communication settings.
- Mailing address for designated family-engagement, research, or material-delivery programs
- SMS, optional family-engagement email, and push-notification preferences
- Consent and opt-out records, including timing, source, and consent-language version where appropriate
- Push notification token or similar device-delivery identifier when push is enabled
- Message delivery and suppression metadata; open/click data only if email tracking is enabled
A mobile number is required for parent profile setup. A mailing address is optional unless a specific program clearly states otherwise. SMS, optional family-engagement email, and push notifications are separate communication choices that parents may change at any time.
Child profile information
- Child name
- Child age
- Child grade level
- Organization affiliation, if applicable
Organization affiliation may include a school district, healthcare organization, literacy organization, or community partner. This information is used only to support rinnalla’s educational services.
Subscription and licensing information
- Subscription status
- License status
- Transaction identifiers
- Account activity related to subscription management
rinnalla does not collect or store payment card information. Payment transactions are processed through authorized payment providers such as Apple App Store or Google Play Store.
Technical information
- Device and application version information
- Crash reports and error logs
- Login and authentication metadata
- IP address
- Basic application usage and interaction metadata
- Operational messaging delivery metadata when communications are enabled
Technical information is used for system reliability, troubleshooting, security, service operation, and basic usage analytics. It is not used as educational performance or reading-progress data.
3.Information we do not collect
- Social Security numbers
- State or district student identification numbers
- Child/student home addresses
- Child/student telephone numbers
- Race or ethnicity information
- Disability, IEP, or 504 information
- Medical information
- Attendance records
- Discipline records
- Free or reduced lunch status
- Standardized assessment scores
rinnalla collects a parent or caregiver mobile telephone number for account/profile setup and may collect a parent mailing address for designated family-engagement or research programs. These are parent/caregiver contact details, not child contact information.
4.How we use information
- Create and manage accounts
- Deliver educational content and parent coaching
- Support subscriptions and licensing
- Provide customer support
- Maintain system security and troubleshoot technical issues
- Improve product functionality
- Provide family literacy resources, reminders, study-related communications where applicable, and opportunities to re-engage with rinnalla
- Send requested family literacy materials to a parent/caregiver mailing address when applicable
rinnalla does not use personal information for targeted advertising and does not sell personal information.
5.Communication choices
Text messages
If a parent chooses text messages, rinnalla may use Twilio to send recurring automated family literacy tips, reminders, resources, study-related messages, and re-engagement communications. Family-engagement message frequency varies and will not exceed one SMS per day. Message and data rates may apply. Providing a phone number does not constitute SMS consent, and SMS consent is not required to use the app or Study Hub. Parents may reply STOP to unsubscribe or HELP for help.
rinnalla does not sell or share mobile information or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
Parents may choose whether to receive optional family-engagement email updates. Email may still be used for account authentication, security, customer support, or other necessary service communications. Optional engagement emails include an unsubscribe mechanism and are suppressed after an applicable opt-out.
Push notifications
Parents may enable or disable push notifications in rinnalla settings and through device operating-system controls. Family-engagement push notifications will not exceed one per day. Push delivery may require a device token or similar identifier. Push notifications are designed to use general family-engagement language and not disclose sensitive child educational information on a lock screen.
6.Children’s privacy
rinnalla is designed for use by parents, guardians, educational organizations, and authorized adults supporting children. Children do not create independent accounts within the Service. Information associated with a child profile is managed through a parent, guardian, or authorized organizational account.
When rinnalla is provided through a school district, healthcare organization, literacy organization, or other educational partner, that organization may act as an authorized administrator of the service relationship, subject to applicable agreements.
7.Information sharing
rinnalla does not sell personal information or share personal information with third parties for their own advertising purposes.
- With service providers necessary to operate the Services
- When required by law
- To protect the security and integrity of the Services
- As directed or authorized by the account holder or contracting organization
8.Service providers
| Provider | Purpose |
|---|---|
| Firebase | Authentication, application hosting, and primary cloud storage. |
| Vercel | Hosting for the rinnalla web portal. |
| RevenueCat | Subscription management and purchase restoration. |
| Sentry | Crash reporting, diagnostics, security/operational telemetry, and basic application usage analytics. |
| SiteDetour | Dynamic QR code routing and experience delivery. |
| Twilio / Twilio SendGrid | SMS and email delivery, communication workflow support, and push-notification orchestration only if a supported Twilio push service is configured. |
Service providers receive only information reasonably necessary to provide their services and are subject to applicable contractual and privacy obligations. Twilio may independently process limited account or communications-usage data as described in its own current terms and privacy notice.
9.Security
rinnalla implements reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Safeguards include encrypted communications, secure authentication, access controls, credential management, vendor review, and incident response procedures.
10.Data storage and processing locations
rinnalla’s primary application database is hosted through Firebase in the United States. Third-party service providers may process limited subscription, technical, email, SMS, push, or delivery information in other locations as described in their applicable terms and subprocessor documentation.
11.Access, correction, deletion, and preferences
Account holders may request access to, correction of, or deletion of information associated with their account. Parents may also change optional SMS, email, or push preferences through available settings or channel-specific opt-out methods. Requests may be submitted through rinnalla customer support.
Where required by applicable law or contractual obligations, rinnalla will work with schools, organizations, and account holders to fulfill requests related to personal information.
12.Data retention
rinnalla retains personal information only as long as necessary for the purpose for which it was collected and for applicable business, contractual, security, or legal requirements. A minimal suppression or opt-out record may be retained when necessary to prevent unwanted future communications. Additional details are provided in the rinnalla Data Retention Policy.
13.Changes to this policy
rinnalla may update this Privacy Policy as products, laws, communication channels, or operations change. Material changes will be communicated through the Services or another reasonable method.
14.Contact information
rinnalla - Chasing Impact, LLC
Email: privacy@rinnallaliteracy.com
7984 South 1300 East, Sandy, UT 84094
Phone: 801-834-1798
Terms of Use: https://app.rinnallaliteracy.com/terms